Common Flying Chess Problems and How to Fix Them
Table of Contents
App Won’t Open or Keeps Crashing
If the app fails to open or closes on its own soon after launching, the cause is usually a minor glitch rather than a serious fault. Start by closing the app fully from your recent apps and opening it again.
If that does not help, restart your phone to clear its memory, then try once more. When crashes continue, clearing the app’s cache from your phone’s settings often solves it, and as a last resort, reinstalling a fresh copy usually clears up any deeper issue.
App Running Slow or Lagging
A slow or laggy app is most often caused by other apps eating into your phone’s memory in the background. Closing the ones you are not using frees up resources and usually smooths out the game right away.
Low storage is another common cause, since a nearly full phone slows everything down. Clearing out some space, along with keeping the app updated to its latest version, helps it run at its best.
Stuck on a Loading or Black Screen
Sometimes the app opens but freezes on a loading screen or shows a blank black screen. This is almost always a loading hiccup rather than a real fault, and giving the app a moment before touching anything often lets it recover on its own.
When it happens again and again, a weak internet signal is usually behind it, since the app pulls in content as it starts up. Moving to a stronger Wi-Fi or mobile signal typically gets it past the stuck screen.
Games Not Loading
If the app itself works but a game will not open, the issue is usually with the connection or the game loading in the background. Wait a few seconds, then try tapping the game again.
Should a particular game keep failing to load, go back to the lobby, then open it fresh. A steady internet connection makes the most difference here, as games load their graphics when you enter them.
Connection and Network Errors
Connection errors appear when the app cannot reach the internet properly. First, check that your Wi-Fi or mobile data is switched on and working by opening another app or website.
- Turn your Wi-Fi or mobile data off and on again to refresh the connection.
- Move closer to your router if the Wi-Fi signal is weak.
- Switch between Wi-Fi and mobile data to see which works better.
- Turn off any VPN, as it can interfere with the app’s connection.
Problems After an Update
Occasionally an issue appears right after the app updates to a new version. If the app behaves oddly following an update, closing and reopening it is the first thing to try, as it lets the new version settle in.
If problems persist, uninstalling the app and installing the latest version fresh usually clears them. Your account and balance are saved online, so a reinstall does not affect your progress in any way.
Account and Payment Issues
Not every problem is technical. Issues with logging in, registering, or adding and withdrawing money are handled in their own dedicated guides, where each step and fix is explained in full.
- For sign-in trouble, see our login guide.
- For account creation, see our registration guide.
- For adding funds, see our deposit guide.
- For cashing out, see our withdrawal guide.
Still Having Trouble?
If none of the fixes above solve your problem, the issue may be specific to your account or device, and the support team is best placed to help. They can look into problems that a simple restart or reinstall cannot fix.
For the full details on reaching out, including which contact option to use, see our customer support guide.